Welcome to ST VINCENTS’ Orders & Payment Policy. This policy outlines the terms and conditions that apply to the procurement of goods ordered by professionals and / or consumers at stvincents.co or, unless stated otherwise, through alternative distribution and marketing channels (e.g., in store, fairs etc.).
This policy is an integral part of our General Terms & Conditions (GTCS). We advise you to carefully review our GTCS before placing an order. When you place an order with us you accept the application of these Terms & Conditions.
ST VINCENTS reserves the right to periodically revise and update its GTCS from time to time. The date above indicates the most recent revision of this agreement. It is your responsibility to stay informed of any changes. These modifications will not apply to orders placed before the publication of the revised GTCS. If you have inquiries or require clarification about the following information, please don’t hesitate to contact us.
Our Order placement is tailored to accommodate the diverse nature of our products, ensuring that each order receives the appropriate attention. We understand that different items may require unique customizations and shipping considerations. Hence, our Ordering policy is divided into two primary categories:
i. DIRECT ONLINE PURCHASES
This category includes goods available for direct online purchase. Upon selecting your item(s), follow the order validation process. Shipping costs are computed during checkout based on package size and delivery address. You can review your order details and correct errors before finalizing your purchase. Your order is confirmed upon receipt by ST VINCENTS and payment has been approved.
Please note that we cannot accept orders if billing and delivery addresses cannot be verified. A digital order confirmation will be sent to your email after completing your purchase, serving as a receipt/payment basis. A digital delivery confirmation will be sent when your order is ready to be shipped.
ii. INQUIRY PURCHASES
Certain items, due to their nature, customizations, and shipping intricacies, are exclusively available for order via email or through our inquiry form. This allows a personalized approach tailored to your specific needs. Our team is at your disposal to assist with your specific project/order, guide you through the available customizations and shipping options.
Upon confirming your order, production commences once an approved invoice with finishing specifications and a non-refundable deposit of 50% is received. The remaining 50% balance is due prior to shipping. For orders under €4,000, we require full upfront payment. It’s important to note that made-to-order items are not eligible for cancellation, alteration, return, or refund.
CUSTOM REQUESTS AND DESIGN MODIFICATIONS
Modifications beyond standard specifications may be possible. Requests for modifications require designer/manufacturer approval and must be submitted in writing to firstname.lastname@example.org. Additional lead time and surcharges may apply.
CANCELLATIONS & CHANGE OF ORDER
Changes in orders, returns or cancellations depend on the item and are sometimes possible, please contact us for further information. If you need to cancel your order, you must do so within 24 hours of placing it. We do not accept cancellations on rush orders that have been placed.
For Made-to-Order items, production commences shortly after orders are placed. Therefore, we are only able to change your order if manufacturing has not already started. Once your order has been confirmed, any request for subsequent changes must be sent in writing. No guarantee can be given that the requested change/s can be made. All amendments will need to be approved by the manufacturer and such amendments may incur in additional charges. If you choose to cancel your order prior to delivery, your 50% deposit will not be refunded.
Depending on the selected country of destination, our listed prices are either inclusive or exclusive of the statutory value-added tax (VAT) and exclude shipping. They’re shown by default in EUR or your selected currency. Prices are updated in accordance with the prevailing exchange rate of the day. While orders are processed in EUR, it’s important to note that any exchange rate or currency charges imposed by your bank are beyond our control.
While we endeavor to present accurate prices, errors may occasionally occur. In the event that the price of any product you have ordered is incorrect, we will promptly notify you, offering the choice to confirm your order at the correct price or cancel it.
IMPORT DUTIES & TAXES
Depending on the selected country of destination and the item/s, our listed prices are either inclusive or exclusive of the statutory value-added tax (VAT) and exclude shipping. Statutory VAT applies within the EU, the standard rate being 21%, which applies to all goods not qualifying for reduced 6% VAT rates. Within the EU, all import taxes and duties are already incorporated into the final purchase price.
A VAT exemption is applicable under the following circumstances:
(1) Businesses with a valid EU VAT Number: If you are an organization or business with a valid EU VAT number, the VAT amount will be deducted from the purchase price.
(2) Shipments outside of the EU (Delivered Duty Unpaid – DDU): For shipments outside of the EU, they will be processed as Delivered Duty Unpaid (DDU). This implies that no VAT will be levied on these shipments. However, please take into account that local import duties, taxes, and custom clearance fees may be imposed by the customs authority of the destination country.
It’s important to note that ST VINCENTS holds no responsibility for VAT, fees, or taxes on orders to countries outside the EU, and we cannot predict or control these charges. As the customer/recipient, you are responsible for all local import duties and taxes imposed by customs. Ensuring the prompt payment of these charges is essential to ensure the timely release of your order. Failure to do so may result in delays or complications with your order.
Please be aware that any additional costs related to storage or shipping resulting from a lack of customs clearance or failure to pay duties and taxes are not covered by ST VINCENTS. To avoid unforeseen expenses, we strongly recommend reaching out to your local customs office to obtain accurate information about applicable rules and fees.
Payment options are displayed at checkout, we accept all major credit cards, including: Visa, Mastercard, American Express and Maestro (accepted for payment in Euros only). For invoice, partial payment and direct payment, we also accept wire transfer.
We aim to offer our products at the price determined by our suppliers, so that you always feel confident that you are doing fair business with us. If, however, you come across a lower price, you’re welcome to reach out for a price match. Please contact us with information in the form of a valid quote or a link to an authorized sellers’ website. We can match the price if it concerns the product in the same design and with the same delivery options. We match the price, including shipping if it is not part of a promotion or stock clearance. Requests can be made when placing your order or within a 14 day return window.
ST VINCENTS reserves the right to cancel and refund orders suspected of fraudulent or harmful conduct to ensure the security of consumers’ transactions via stvincents.co. We may provide transaction information to relevant authorities or payment partners if required in cases of suspected fraudulent transactions or identity theft. Individuals violating these rules may face prosecution.
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