TERMS AND CONDITIONS OF SERVICE 17.08.23

1. INTRODUCTION

This policy forms an integral part of our General Terms and Conditions of Service (“Terms”). It governs the purchase, return, and use of goods ordered by professionals and/or consumers at stvincents.co, or through alternative distribution channels (e.g., in-store or at fairs). This policy, together with our FAQs, forms an integral part of our General Terms and Conditions of Service (“Terms”). These documents provide binding and comprehensive guidance on key policies, such as ordering, shipping, and returns. The FAQs elaborate on specific aspects of these Terms and are equally enforceable. By engaging with our services or purchasing our products, you explicitly agree to these Terms and FAQs, which collectively outline your rights and responsibilities. Please review both thoroughly before proceeding with your purchase.

2. PARTIES AND AGREEMENT

i. These Terms, together with any relevant order confirmation or invoice issued by the Company, constitute the sole agreement (“the Agreement”) between the Company and the purchaser (“the Customer” or “you”) regarding the supply of goods or services.

ii. If you are a consumer, these Terms do not override any statutory rights you may have under applicable consumer protection laws.

iii. ST VINCENTS reserves the right to periodically revise and update its General Terms and Conditions of Service (GTCS). These modifications will not apply to orders placed before the publication of the revised GTCS. This ensures stability in the terms governing any orders confirmed before updates take effect, providing reassurance to our customers. The date above indicates the most recent revision of this agreement. It is your responsibility to stay informed of any changes. These modifications will not apply to orders placed before the publication of the revised GTCS. If you have inquiries or require clarification about the following information, please don’t hesitate to contact us.

3. BESPOKE PRODUCTS

i. Our bespoke products feature handmade and natural components, which result in unique variations.

ii. The following terms apply to bespoke orders:

— Handmade and hand-finished features may include variations in appearance, such as color, texture, and markings. These unique variations are a hallmark of bespoke craftsmanship, highlighting the artistry and individuality of each piece. These variations may include natural imperfections in wood grain, slight discrepancies in lacquer finishes, or subtle differences in texture, all of which contribute to the unique character of each piece. Product samples or marketing materials are representative only and may not exactly match the final product.

— Colors displayed on screens may differ from the actual product due to varying screen calibrations.

— Proper care and maintenance, as recommended by the Company, are essential for ensuring the quality and longevity of the product.

4. ORDERING AND PAYMENT

i. Pricing:

Prices are based on current published rates unless otherwise confirmed in writing. Quotations are valid for 30 days and do not include shipping charges, which will be confirmed upon scheduling delivery.

ii. Payment Terms:

— A non-refundable 50% deposit or 100% upfront payment (depending on terms) is required to confirm an order. This deposit is critical to initiating bespoke production and ensures that your order is scheduled for production. Production will not begin until this deposit is received.

— The remaining balance must be paid before delivery. Customers will receive reminders regarding payment deadlines. Failure to settle the balance within 90 days of the final invoice may result in cancellation of the order and forfeiture of the deposit.

— Invoices are deemed accurate and binding unless disputed in writing within 10 days of the invoice date.

iii. Cancellations:

— Orders are final, non-refundable, and non-cancellable once the deposit has been paid and production has commenced.

5. DELIVERY

i. Delivery timelines provided in order confirmations are indicative and not binding. The Company will notify customers promptly of any delays and provide updated estimates where possible to maintain clear communication expectations. Delays do not entitle the Customer to cancellation, reduction, or compensation, except in cases of prolonged or indefinite delays exceeding a reasonable timeframe. In such cases, both parties may discuss alternative solutions to address the delay.

ii. Unless otherwise agreed, delivery charges are additional to the product price and include:

— Standard curbside delivery or first-floor delivery if a spacious elevator is available.

— Insurance during transit.

iii. For shipments outside the EU, all taxes, fees, and duties associated with importation are the responsibility of the Customer.

iv. The Customer is responsible for inspecting the product upon delivery. Any defects or shortages must be reported in writing with photographic evidence within 5 working days of receipt. Failure to do so voids the Company’s warranty.

6. TITLE, PROPERTY AND RISK

i. Risk of loss or damage passes to the Customer upon delivery as specified in the order confirmation.

ii. Products remain the property of the Company until payment is received in full. In the event of non-payment, the Company reserves the right to repossess the products at the Customer’s expense.

iii. If the Customer fails to take delivery within 4 weeks of notification that the product is ready, the Company reserves the right to resell or otherwise dispose of the product.

7. RETURNS AND WARRANTY

i. The Manufacturer provides a two-year warranty for identifiable manufacturing defects, effective from the shipping date. This warranty excludes:

— Normal wear and tear, including discoloration and finish deterioration.

— Damage caused by improper maintenance, neglect, or misuse.

ii. Warranty claims must be submitted with photographic evidence within 5 days of discovering the defect. Claims can be submitted via email to hello@stvincents.co. The Customer may be required to return the product to the Company at their own cost. If the defect is confirmed under warranty, reasonable return costs will be reimbursed, and the defect remedied.

iii. Any modifications made to the product after delivery will void the warranty.

8. FORCE MAJEURE
Neither party shall be held liable for failure to perform due to events beyond their control, including but not limited to acts of God, war, natural disasters, or government restrictions (“Force Majeure”). In such cases, both parties will discuss reasonable solutions to resolve delays or disruptions.

9. DISPUTE RESOLUTION AND GOVERNING LAW

i. These Terms are governed by the laws of Belgium. Any disputes shall be resolved under the jurisdiction of Belgian courts. Before initiating formal legal proceedings, the parties agree to engage in mediation or arbitration as alternative dispute resolution methods, if mutually acceptable, to resolve conflicts amicably.

ii. The Customer agrees to engage in good-faith discussions with the Company or its nominated independent agency before initiating formal legal proceedings.

iii. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full effect.

10. GENERAL PROVISIONS

(a) These Terms are written in English, which is the governing language for interpretation.

(b) Updates to these Terms will be posted on our website. Customers are encouraged to review the latest version before placing an order.